Shipping Policy

Shipping handling time is 1-3 business days.

Please note that during holiday periods, shipping times may increase due to system volume. If ordering multiple items, you may receive more than one package and/or receive one package before another. This is to ensure that you begin to receive your items as swiftly as possible.

Our shipping handling operates Monday through Friday, excluding public holidays in the United States, the European Union, and Japan.

Please note that during holiday periods, shipping times may increase due to system volume. If ordering multiple items, you may receive more than one package and/or receive one package before another. This is to ensure that you begin to receive your items as swiftly as possible.

If you require express delivery, please contact us via email at [email protected] and we will gladly assist you.

Estimated Delivery Times by Region

1. United States,Canada and Mexico:
   • Standard Shipping: 6-14 business days
   • Free Shipping Threshold: Orders over $80
2. Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom,Israel):
   • Standard Shipping: 6-13 business days
   • Free Shipping Threshold: Orders over $100
3. Oceania (Australia, New Zealand):
   • Standard Shipping: 7-17 business days
   • Free Shipping Threshold: Orders over $100
4. Asian Regions (Hong Kong, Japan, Malaysia, Singapore, Thailand):
   • Standard Shipping: 7-14 business days
   • Free Shipping Threshold: Orders over $100
5. Other Regions (Brazil, Malta):
   • Standard Shipping: 7-20 business days
   • Free Shipping Threshold: Orders over $100

Tracking

All items are shipped with tracking available. If you have a question about tracking a particular order, please contact us via email at [email protected] and we will gladly assist you.

Please ensure that your email address is included in your order details to receive tracking updates via email. For assistance with adding your email address to your order details, please contact us at [email protected] and we will gladly assist you.

Delivery Terms

We use USPS and DHL to deliver shipments domestically. For international shipments, we primarily use air and sea shipping methods to ensure timely delivery.

Cancellations

We will accept cancellations within 24 hours of an order being placed. Once a shipment has been dispatched, we ask customers to please refer to our refund and return policy.

Damaged Parcels

If you received a parcel that has been damaged in transit, please contact our customer service team at [email protected] right away for assistance.

Shipping Policy

We are pleased to offer international shipping for our products. However, please note the following regarding customs duties and taxes:

Customs and Duties:

• Shipping charges do not include duties or taxes.
• Customers are responsible for paying any duties or taxes imposed by their country’s customs authorities.
• Failure to pay customs duties or providing an incorrect address will result in a reduction of the refund amount, as all shipping charges and any additional fees incurred by AI Panacea Inc will be deducted.

By ensuring that our shipping and return policies are aligned, we can provide a clear and consistent experience for our international customers. If you have any additional questions or need further assistance, please feel free to contact our customer service team.

Special Area Shipping Policy

We strive to provide shipping services worldwide. However, if your location is in a special area (such as a military zone or extremely remote area), we reserve the right to cancel your order. Should this occur, we will contact you via the email you provided and process a refund for you. Thank you for your understanding and cooperation.

Customer Support

If your order does not arrive on time or if you have any other questions, please contact our customer support at
[email protected]. We are here to assist you with any inquiries you may have.

We thank you for your support and understanding.