Refund and dispute policy

Thank you for choosing AI PANACEA INC.! We are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, we will do our best to resolve the issue. Please review our return and refund policy below:

Refund Process

Once we receive and inspect your return item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a few days.

Handling Delayed or Missing Refunds:

1. Check your bank account or credit card statement.
2. Contact your credit card company or bank as processing times may vary.
3. If you still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded; sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at [email protected].

Custom and Personalized Items

Custom and personalized items are non-returnable and non-refundable, except in cases of manufacturing defects or damage during shipping. Should this occur, please contact our customer service team via email for assistance.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Need Help?

If you have any questions or need assistance, please contact our customer service team at [email protected]. We are always here to ensure you have a pleasant shopping experience.

Dispute Resolution Policy

We deeply care about our customers’ satisfaction and are committed to providing the best service possible. If you have any disputes regarding our services or products, please refer to the following dispute resolution procedure:

1. Initial Resolution:
   • Contact Customer Service: If you have any questions or complaints, please first contact us through our customer service channels. You can submit your issue via email, phone, or online chat. Our customer service team will strive to respond to your request within 48 hours.
   • Detailed Explanation: Please describe your issue or complaint in detail and provide related order numbers, dates, and other information that can help us understand the situation.
2. Formal Complaint:
   • Written Submission: If the initial resolution does not meet your expectations, you can submit a formal complaint in writing. Please send your complaint to our designated address or via email.
   • Complaint Review: Our dispute resolution team will review your formal complaint within 5 business days of receipt and will further communicate with you to understand the details.
3. Internal Evaluation:
   • Internal Review: We will conduct an internal evaluation, review all related evidence, documents, and circumstances, and provide a preliminary evaluation result within 10 business days.
   • Communicating a Solution: We will communicate our investigation results and suggested solutions to you in writing.
4. Arbitration Procedure:
   • We believe that most issues can be amicably resolved through the above steps. However, if the dispute remains unresolved, both parties may choose to resolve it through arbitration.
   • Choosing an Arbitrator: Both parties agree to select one or more arbitrators. The selection of the arbitrator(s) will be conducted in a mutually agreeable manner.
   • Arbitration Venue and Rules: The arbitration of this dispute will be conducted according to the rules of the American Arbitration Association (AAA) or another mutually agreed arbitration institution, and the venue for arbitration will be in Wyoming.
5. Legal Jurisdiction:
   • This policy is governed by and construed in accordance with the laws of Wyoming. For any legal disputes, both parties agree to submit to the state courts or federal courts in Wyoming.
6. Confidentiality:
   • During the dispute resolution process, both parties shall maintain the confidentiality of all related information and negotiations unless otherwise required by law.
7. Right to Amend:
   • Our company reserves the right to amend this dispute resolution policy at any time. The revised policy will be published on the website and will take effect from the time of publication.

Additional Notes

• The goal of this dispute resolution policy is to ensure that the rights of every customer are protected, and to resolve disputes through amicable negotiations and professional methods whenever possible.
• We kindly ask customers to provide accurate and complete information when raising a dispute to expedite the resolution process.

If you have any questions, please feel free to contact us at any time.