{"id":8828,"date":"2026-09-24T01:23:16","date_gmt":"2026-09-23T17:23:16","guid":{"rendered":"https:\/\/loveispanacea.org\/ajuda-e-politicas\/"},"modified":"2026-09-24T01:23:16","modified_gmt":"2026-09-23T17:23:16","slug":"ajuda-e-politicas","status":"publish","type":"page","link":"https:\/\/loveispanacea.org\/pt-pt\/ajuda-e-politicas\/","title":{"rendered":"Ajuda e pol\u00edticas"},"content":{"rendered":"<h2>Perguntas frequentes<\/h2>\n\t\t<div class=\"pm-accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-0\">\n\t\t\t\t\t\t\t<span>Que fotografias precisa?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-0\" hidden>\n\t\t\t\t\t\t<p>No m\u00ednimo, uma fotografia n\u00edtida, de frente e com boa luz. Uma vista de lado e qualquer fotografia que mostre marcas distintivas ajudam muito. Fotografias antigas, desbotadas ou digitalizadas servem \u2014 envie o que tiver e diremos com honestidade o que pode ser reproduzido.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-1\">\n\t\t\t\t\t\t\t<span>Quanto tempo demora?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-1\" hidden>\n\t\t\t\t\t\t<p>Cada pe\u00e7a \u00e9 feita \u00e0 m\u00e3o, e o trabalho manual leva tempo. A produ\u00e7\u00e3o demora normalmente &lt;strong&gt;seis a catorze semanas&lt;\/strong&gt; a partir do momento em que aceitamos a sua encomenda, e o envio acrescenta depois 10\u201315 dias \u00fateis no servi\u00e7o padr\u00e3o. Indicamos-lhe a data prevista quando aceitamos a encomenda e mantemo-lo informado em cada etapa, para que saiba sempre em que espera est\u00e1.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-2\">\n\t\t\t\t\t\t\t<span>Vai ficar exatamente igual ao meu animal?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-2\" hidden>\n\t\t\t\t\t\t<p>\u00c9 precisamente para isso que serve este trabalho, e \u00e9 por isso que v\u00ea a pe\u00e7a antes de ser enviada. Cada pe\u00e7a \u00e9 modelada e moldada \u00e0 m\u00e3o a partir das suas fotografias, enviamos-lhe imagens do resultado final e duas rondas de altera\u00e7\u00f5es s\u00e3o gratuitas se algo n\u00e3o estiver bem. Nada sai do est\u00fadio at\u00e9 nos dizer que est\u00e1 satisfeito.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-3\">\n\t\t\t\t\t\t\t<span>Posso mudar a fotografia de refer\u00eancia mais tarde?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-3\" hidden>\n\t\t\t\t\t\t<p>Antes de come\u00e7ar a produ\u00e7\u00e3o, normalmente sim. Assim que a pe\u00e7a vai para a bancada, o \u00e2ngulo principal fica fixo, porque toda a forma \u00e9 constru\u00edda em torno dele. Diga-nos cedo se n\u00e3o tiver a certeza de que fotografia usar.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-4\">\n\t\t\t\t\t\t\t<span>Posso pedir altera\u00e7\u00f5es \u00e0 pe\u00e7a acabada?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-4\" hidden>\n\t\t\t\t\t\t<p>Sim. Fotografamos a pe\u00e7a acabada e enviamos-lhe as imagens, e &lt;strong&gt;duas rondas de altera\u00e7\u00f5es s\u00e3o gratuitas&lt;\/strong&gt;. A partir da terceira ronda, as altera\u00e7\u00f5es adicionais s\u00e3o cobradas pelo tempo que demoram, ou acordadas consigo caso a caso. Nada \u00e9 enviado at\u00e9 dar a sua aprova\u00e7\u00e3o. Uma mudan\u00e7a de design \u2014 uma pose diferente, um animal diferente, um tamanho diferente \u2014 \u00e9 uma nova encomenda e \u00e9 or\u00e7amentada de novo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-5\">\n\t\t\t\t\t\t\t<span>Posso incluir o pelo ou os bigodes do meu animal?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-5\" hidden>\n\t\t\t\t\t\t<p>Em muitos casos, sim. Contacte-nos antes de encomendar e confirmaremos o processo atual e o endere\u00e7o para envio. O pelo \u00e9 incorporado antes de come\u00e7ar a confe\u00e7\u00e3o, por isso tem de chegar primeiro.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-6\">\n\t\t\t\t\t\t\t<span>Quanto custa o envio e quem paga os direitos aduaneiros?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-6\" hidden>\n\t\t\t\t\t\t<p>O envio \u00e9 calculado no momento da finaliza\u00e7\u00e3o da compra, consoante o destino. Os direitos de importa\u00e7\u00e3o e os impostos s\u00e3o da responsabilidade do destinat\u00e1rio e n\u00e3o est\u00e3o inclu\u00eddos no pre\u00e7o do artigo nem nos custos de envio.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-7\">\n\t\t\t\t\t\t\t<span>E se a pe\u00e7a chegar danificada?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-7\" hidden>\n\t\t\t\t\t\t<p>Fotografe a embalagem e a pe\u00e7a e contacte-nos de imediato. Como cada encomenda \u00e9 feita especificamente para si, as pe\u00e7as personalizadas n\u00e3o podem ser devolvidas por mudan\u00e7a de ideias \u2014 mas um defeito de produ\u00e7\u00e3o genu\u00edno ou danos no transporte s\u00e3o um problema nosso para resolver, n\u00e3o seu.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<h2>Pol\u00edticas<\/h2>\n<ul>\n<li><a href=\"https:\/\/loveispanacea.org\/pt-pt\/envio-e-entrega\/\">Envio e entrega<\/a> \u2014 servi\u00e7os, prazos e taxas<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/pt-pt\/devolucoes-e-reembolsos\/\">Devolu\u00e7\u00f5es e reembolsos<\/a> \u2014 o que \u00e9 reembols\u00e1vel e quando<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/pt-pt\/termos-e-condicoes\/\">Termos e condi\u00e7\u00f5es<\/a><\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/pt-pt\/politica-de-privacidade\/\">Pol\u00edtica de privacidade<\/a> \u2014 incluindo como tratamos as suas fotografias<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/pt-pt\/politica-de-cookies\/\">Pol\u00edtica de cookies<\/a><\/li>\n<\/ul>\n<h2>As suas fotografias<\/h2>\n<p>As fotografias que envia s\u00e3o usadas para fazer a sua encomenda e nada mais. N\u00e3o publicamos trabalhos de clientes sem pedir autoriza\u00e7\u00e3o e nunca vendemos nem partilhamos as suas imagens. Se quiser que as suas fotografias e as imagens da pe\u00e7a finalizada sejam eliminadas ap\u00f3s a entrega, basta pedir e faremos isso.<\/p>\n<h2>Ainda com d\u00favidas?<\/h2>\n<p>Escreva-nos com o n\u00famero da sua encomenda, se tiver um. Respondemos pela ordem de rece\u00e7\u00e3o, normalmente dentro de um a dois dias \u00fateis.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes Pol\u00edticas Envio e entrega \u2014 servi\u00e7os, prazos e taxas Devolu\u00e7\u00f5es e reembolsos \u2014 o que \u00e9 reembols\u00e1vel e quando Termos e condi\u00e7\u00f5es Pol\u00edtica de privacidade \u2014 incluindo como tratamos as suas fotografias Pol\u00edtica de cookies As suas fotografias As fotografias que envia s\u00e3o usadas para fazer a sua encomenda e nada mais. N\u00e3o [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-petmemory-editorial.php","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-8828","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_archive_thumbnail":"","mailpoet_newsletter_max":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Perguntas frequentes Que fotografias precisa? No m\u00ednimo, uma fotografia n\u00edtida, de frente e com boa luz. Uma vista de lado e qualquer fotografia que mostre marcas distintivas ajudam muito. Fotografias antigas, desbotadas ou digitalizadas servem \u2014 envie o que tiver e diremos com honestidade o que pode ser reproduzido. Quanto tempo demora? Cada pe\u00e7a \u00e9 feita \u00e0 m\u00e3o, e o trabalho manual leva tempo. A produ\u00e7\u00e3o demora normalmente &lt;strong&gt;seis a catorze semanas&lt;\/strong&gt; a partir do momento em que aceitamos a sua encomenda, e o envio acrescenta depois 10\u201315 dias \u00fateis no servi\u00e7o padr\u00e3o. Indicamos-lhe a data prevista quando aceitamos a&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"","url":"https:\/\/loveispanacea.org\/pt-pt\/author\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help &amp; FAQ | PetMemory<\/title>\n<meta name=\"description\" content=\"Answers to the questions we are asked most about photos, likeness, timing, changes and shipping \u2014 plus the policies we hold ourselves to.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loveispanacea.org\/pt-pt\/ajuda-e-politicas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ajuda e pol\u00edticas\" \/>\n<meta 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