{"id":8321,"date":"2026-09-23T16:04:21","date_gmt":"2026-09-23T08:04:21","guid":{"rendered":"https:\/\/loveispanacea.org\/aide-et-politiques\/"},"modified":"2026-09-23T16:04:21","modified_gmt":"2026-09-23T08:04:21","slug":"aide-et-politiques","status":"publish","type":"page","link":"https:\/\/loveispanacea.org\/fr\/aide-et-politiques\/","title":{"rendered":"Aide et politiques"},"content":{"rendered":"<h2>Questions fr\u00e9quentes<\/h2>\n\t\t<div class=\"pm-accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-0\">\n\t\t\t\t\t\t\t<span>De quelles photos avez-vous besoin ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-0\" hidden>\n\t\t\t\t\t\t<p>Une photo nette, de face et bien \u00e9clair\u00e9e, est le minimum. Une vue de profil et toute photo montrant des marques distinctives aident beaucoup. Les photos anciennes, d\u00e9color\u00e9es ou scann\u00e9es conviennent \u2014 envoyez ce que vous avez et nous vous dirons honn\u00eatement ce qui peut \u00eatre reproduit.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-1\">\n\t\t\t\t\t\t\t<span>Combien de temps cela prend-il ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-1\" hidden>\n\t\t\t\t\t\t<p>Chaque pi\u00e8ce est faite \u00e0 la main, et le travail manuel prend du temps. La fabrication prend g\u00e9n\u00e9ralement &lt;strong&gt;six \u00e0 quatorze semaines&lt;\/strong&gt; \u00e0 partir du moment o\u00f9 nous acceptons votre commande, et l&#039;exp\u00e9dition ajoute ensuite 10 \u00e0 15 jours ouvr\u00e9s pour le service standard. Nous vous donnons votre date pr\u00e9vue lorsque nous acceptons la commande et vous tenons inform\u00e9 \u00e0 chaque \u00e9tape, afin que vous sachiez toujours o\u00f9 vous en \u00eates.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-2\">\n\t\t\t\t\t\t\t<span>Est-ce que cela ressemblera exactement \u00e0 mon animal ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-2\" hidden>\n\t\t\t\t\t\t<p>C&#039;est pr\u00e9cis\u00e9ment le but de ce travail, et c&#039;est pourquoi vous voyez la pi\u00e8ce avant son exp\u00e9dition. Chaque pi\u00e8ce est model\u00e9e et fa\u00e7onn\u00e9e \u00e0 la main \u00e0 partir de vos propres photographies, nous vous envoyons des images du r\u00e9sultat final, et deux s\u00e9ries de modifications sont gratuites si quelque chose ne va pas. Rien ne quitte l&#039;atelier avant que vous nous ayez dit que vous en \u00eates satisfait.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-3\">\n\t\t\t\t\t\t\t<span>Puis-je changer la photo de r\u00e9f\u00e9rence plus tard ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-3\" hidden>\n\t\t\t\t\t\t<p>Avant le d\u00e9but de la fabrication, g\u00e9n\u00e9ralement oui. Une fois la pi\u00e8ce sur l&#039;\u00e9tabli, l&#039;angle principal est fix\u00e9, car toute la forme est construite autour de lui. Dites-le-nous t\u00f4t si vous h\u00e9sitez sur la photo \u00e0 utiliser.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-4\">\n\t\t\t\t\t\t\t<span>Puis-je demander des modifications sur la pi\u00e8ce termin\u00e9e ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-4\" hidden>\n\t\t\t\t\t\t<p>Oui. Nous photographions la pi\u00e8ce termin\u00e9e et vous envoyons les images, et &lt;strong&gt;deux s\u00e9ries de modifications sont gratuites&lt;\/strong&gt;. \u00c0 partir de la troisi\u00e8me s\u00e9rie, les modifications suppl\u00e9mentaires sont factur\u00e9es selon le temps qu&#039;elles prennent, ou convenues avec vous au cas par cas. Rien n&#039;est exp\u00e9di\u00e9 avant votre approbation. Un changement de design \u2014 une pose diff\u00e9rente, un animal diff\u00e9rent, une taille diff\u00e9rente \u2014 constitue une nouvelle commande et fait l&#039;objet d&#039;un nouveau devis.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-5\">\n\t\t\t\t\t\t\t<span>Pouvez-vous inclure les poils ou les moustaches de mon animal ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-5\" hidden>\n\t\t\t\t\t\t<p>Dans de nombreux cas, oui. Contactez-nous avant de commander et nous vous confirmerons la proc\u00e9dure actuelle et l&#039;adresse d&#039;envoi. Les poils sont incorpor\u00e9s avant le d\u00e9but de la fabrication, ils doivent donc nous parvenir en premier.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-6\">\n\t\t\t\t\t\t\t<span>Quels sont les frais d&#039;exp\u00e9dition et qui paie les droits de douane ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-6\" hidden>\n\t\t\t\t\t\t<p>Les frais d&#039;exp\u00e9dition sont calcul\u00e9s au moment du paiement selon la destination. Les droits de douane et les taxes sont \u00e0 la charge du destinataire et ne sont pas inclus dans le prix de l&#039;article ni dans les frais d&#039;exp\u00e9dition.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-7\">\n\t\t\t\t\t\t\t<span>Que se passe-t-il si la pi\u00e8ce arrive endommag\u00e9e ?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-7\" hidden>\n\t\t\t\t\t\t<p>Photographiez l&#039;emballage et la pi\u00e8ce, puis contactez-nous imm\u00e9diatement. Comme chaque commande est fabriqu\u00e9e sp\u00e9cialement pour vous, les pi\u00e8ces personnalis\u00e9es ne sont pas reprises en cas de changement d&#039;avis \u2014 mais un v\u00e9ritable d\u00e9faut de fabrication ou un dommage survenu pendant le transport est notre probl\u00e8me \u00e0 r\u00e9soudre, pas le v\u00f4tre.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<h2>Politiques<\/h2>\n<ul>\n<li><a href=\"https:\/\/loveispanacea.org\/fr\/expedition-et-livraison\/\">Exp\u00e9dition et livraison<\/a> \u2014 services, d\u00e9lais et droits de douane<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/fr\/retours-remboursements\/\">Retours et remboursements<\/a> \u2014 ce qui est remboursable et quand<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/fr\/conditions-generales\/\">Conditions g\u00e9n\u00e9rales<\/a><\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/fr\/politique-de-confidentialite\/\">Politique de confidentialit\u00e9<\/a> \u2014 y compris la fa\u00e7on dont nous traitons vos photos<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/fr\/politique-relative-aux-cookies\/\">Politique relative aux cookies<\/a><\/li>\n<\/ul>\n<h2>Vos photos<\/h2>\n<p>Les photos que vous envoyez servent uniquement \u00e0 r\u00e9aliser votre commande, rien d&rsquo;autre. Nous ne publions pas le travail des clients sans le demander, et nous ne vendons ni ne partageons jamais vos images. Si vous souhaitez que vos photos et les images de la pi\u00e8ce termin\u00e9e soient supprim\u00e9es apr\u00e8s la livraison, demandez-le et nous le ferons.<\/p>\n<h2>Toujours bloqu\u00e9 ?<\/h2>\n<p>\u00c9crivez-nous avec votre num\u00e9ro de commande si vous en avez un. Nous r\u00e9pondons dans l&rsquo;ordre de r\u00e9ception, g\u00e9n\u00e9ralement sous un \u00e0 deux jours ouvrables.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentes Politiques Exp\u00e9dition et livraison \u2014 services, d\u00e9lais et droits de douane Retours et remboursements \u2014 ce qui est remboursable et quand Conditions g\u00e9n\u00e9rales Politique de confidentialit\u00e9 \u2014 y compris la fa\u00e7on dont nous traitons vos photos Politique relative aux cookies Vos photos Les photos que vous envoyez servent uniquement \u00e0 r\u00e9aliser votre commande, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-petmemory-editorial.php","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-8321","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_archive_thumbnail":"","mailpoet_newsletter_max":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Questions fr\u00e9quentes De quelles photos avez-vous besoin ? Une photo nette, de face et bien \u00e9clair\u00e9e, est le minimum. Une vue de profil et toute photo montrant des marques distinctives aident beaucoup. Les photos anciennes, d\u00e9color\u00e9es ou scann\u00e9es conviennent \u2014 envoyez ce que vous avez et nous vous dirons honn\u00eatement ce qui peut \u00eatre reproduit. Combien de temps cela prend-il ? Chaque pi\u00e8ce est faite \u00e0 la main, et le travail manuel prend du temps. La fabrication prend g\u00e9n\u00e9ralement &lt;strong&gt;six \u00e0 quatorze semaines&lt;\/strong&gt; \u00e0 partir du moment o\u00f9 nous acceptons votre commande, et l&#039;exp\u00e9dition ajoute ensuite 10 \u00e0 15 jours\u2026<\/p>\n","category_list_v2":"","author_info_v2":{"name":"","url":"https:\/\/loveispanacea.org\/fr\/author\/"},"comments_num_v2":"0 commentaire","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help &amp; FAQ | PetMemory<\/title>\n<meta name=\"description\" content=\"Answers to the questions we are asked most about photos, likeness, timing, changes and shipping \u2014 plus the policies we hold ourselves to.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loveispanacea.org\/fr\/aide-et-politiques\/\" \/>\n<meta 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