{"id":8727,"date":"2026-09-24T01:16:29","date_gmt":"2026-09-23T17:16:29","guid":{"rendered":"https:\/\/loveispanacea.org\/ayuda-y-politicas\/"},"modified":"2026-09-24T01:16:29","modified_gmt":"2026-09-23T17:16:29","slug":"ayuda-y-politicas","status":"publish","type":"page","link":"https:\/\/loveispanacea.org\/es\/ayuda-y-politicas\/","title":{"rendered":"Ayuda y pol\u00edticas"},"content":{"rendered":"<h2>Preguntas frecuentes<\/h2>\n\t\t<div class=\"pm-accordion\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-0\">\n\t\t\t\t\t\t\t<span>\u00bfQu\u00e9 fotos necesitas?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-0\" hidden>\n\t\t\t\t\t\t<p>Una foto clara, de frente y con buena luz es lo m\u00ednimo. Una vista de lado y cualquier foto que muestre marcas distintivas ayuda mucho. Las fotos antiguas, descoloridas o escaneadas est\u00e1n bien: env\u00eda lo que tengas y te diremos con sinceridad qu\u00e9 se puede reproducir.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-1\">\n\t\t\t\t\t\t\t<span>\u00bfCu\u00e1nto tiempo toma?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-1\" hidden>\n\t\t\t\t\t\t<p>Cada pieza se hace a mano, y el trabajo manual lleva tiempo. La elaboraci\u00f3n suele ser de &lt;strong&gt;seis a catorce semanas&lt;\/strong&gt; desde el momento en que aceptamos tu encargo, y el env\u00edo luego a\u00f1ade de 10 a 15 d\u00edas h\u00e1biles para el servicio est\u00e1ndar. Te damos tu fecha estimada cuando aceptamos el pedido y te mantenemos informado en cada etapa, para que siempre sepas en qu\u00e9 espera te encuentras.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-2\">\n\t\t\t\t\t\t\t<span>\u00bfSe parecer\u00e1 exactamente a mi mascota?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-2\" hidden>\n\t\t\t\t\t\t<p>Eso es precisamente para lo que sirve este trabajo, y por eso ves la pieza antes de que se env\u00ede. Cada pieza se modela y se da forma a mano a partir de tus propias fotograf\u00edas, te enviamos im\u00e1genes del resultado final, y dos rondas de cambios son gratis si algo no est\u00e1 bien. Nada sale del taller hasta que nos hayas dicho que est\u00e1s contento con ello.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-3\">\n\t\t\t\t\t\t\t<span>\u00bfPuedo cambiar la foto de referencia m\u00e1s adelante?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-3\" hidden>\n\t\t\t\t\t\t<p>Antes de que empiece la elaboraci\u00f3n, normalmente s\u00ed. Una vez que la pieza est\u00e1 en el banco de trabajo, el \u00e1ngulo principal queda fijado, porque toda la forma se construye en torno a \u00e9l. Av\u00edsanos pronto si no est\u00e1s seguro de qu\u00e9 foto usar.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-4\">\n\t\t\t\t\t\t\t<span>\u00bfPuedo pedir cambios en la pieza terminada?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-4\" hidden>\n\t\t\t\t\t\t<p>S\u00ed. Fotografiamos la pieza terminada y te enviamos las im\u00e1genes, y &lt;strong&gt;dos rondas de cambios son gratis&lt;\/strong&gt;. A partir de la tercera ronda, los cambios adicionales se cobran seg\u00fan el tiempo que lleven, o se acuerdan contigo caso por caso. Nada se env\u00eda hasta que lo hayas aprobado. Un cambio de dise\u00f1o \u2014una pose diferente, una mascota diferente, un tama\u00f1o diferente\u2014 es un nuevo encargo y se vuelve a cotizar.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-5\">\n\t\t\t\t\t\t\t<span>\u00bfPuedes incluir el pelo o los bigotes de mi mascota?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-5\" hidden>\n\t\t\t\t\t\t<p>En muchos casos s\u00ed. Cont\u00e1ctanos antes de hacer el pedido y te confirmaremos el proceso actual y la direcci\u00f3n postal. El pelo se incorpora antes de empezar la elaboraci\u00f3n, as\u00ed que debe llegar primero.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-6\">\n\t\t\t\t\t\t\t<span>\u00bfCu\u00e1nto cuesta el env\u00edo y qui\u00e9n paga los aranceles?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-6\" hidden>\n\t\t\t\t\t\t<p>El env\u00edo se calcula al finalizar la compra seg\u00fan el destino. Los aranceles de importaci\u00f3n y los impuestos son responsabilidad del destinatario y no est\u00e1n incluidos en el precio del art\u00edculo ni en el costo de env\u00edo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"pm-accordion__item\">\n\t\t\t\t\t<h3 style=\"margin:0\">\n\t\t\t\t\t\t<button class=\"pm-accordion__btn\" type=\"button\" aria-expanded=\"false\" aria-controls=\"pm-faq-page-7\">\n\t\t\t\t\t\t\t<span>\u00bfQu\u00e9 pasa si la pieza llega da\u00f1ada?<\/span>\n\t\t\t\t\t\t\t<span class=\"pm-accordion__icon\" aria-hidden=\"true\"><svg class=\"pm-i \" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 9l6 6 6-6\"\/><\/svg><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div class=\"pm-accordion__panel\" id=\"pm-faq-page-7\" hidden>\n\t\t\t\t\t\t<p>Fotograf\u00eda el embalaje y la pieza, y cont\u00e1ctanos de inmediato. Como cada pedido se hace especialmente para ti, las piezas personalizadas no se pueden devolver por cambio de opini\u00f3n, pero un fallo real de producci\u00f3n o un da\u00f1o durante el transporte es nuestro problema por resolver, no tuyo.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<h2>Pol\u00edticas<\/h2>\n<ul>\n<li><a href=\"https:\/\/loveispanacea.org\/es\/envio-y-entrega\/\">Env\u00edo y entrega<\/a> \u2014 servicios, plazos y aranceles<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/es\/devoluciones-y-reembolsos\/\">Devoluciones y reembolsos<\/a> \u2014 qu\u00e9 es reembolsable y cu\u00e1ndo<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/es\/terminos-y-condiciones\/\">T\u00e9rminos y condiciones<\/a><\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/es\/politica-de-privacidad\/\">Pol\u00edtica de privacidad<\/a> \u2014 incluido c\u00f3mo tratamos tus fotos<\/li>\n<li><a href=\"https:\/\/loveispanacea.org\/es\/politica-de-cookies\/\">Pol\u00edtica de cookies<\/a><\/li>\n<\/ul>\n<h2>Tus fotos<\/h2>\n<p>Las fotos que env\u00edas se usan para hacer tu encargo y nada m\u00e1s. No publicamos el trabajo de los clientes sin pedirlo, y nunca vendemos ni compartimos tus im\u00e1genes. Si quieres que tus fotos y las im\u00e1genes de la pieza terminada se eliminen despu\u00e9s de la entrega, p\u00eddelo y lo haremos.<\/p>\n<h2>\u00bfSigues con dudas?<\/h2>\n<p>Escr\u00edbenos con tu n\u00famero de pedido si lo tienes. Respondemos por orden de llegada, normalmente en uno o dos d\u00edas h\u00e1biles.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Pol\u00edticas Env\u00edo y entrega \u2014 servicios, plazos y aranceles Devoluciones y reembolsos \u2014 qu\u00e9 es reembolsable y cu\u00e1ndo T\u00e9rminos y condiciones Pol\u00edtica de privacidad \u2014 incluido c\u00f3mo tratamos tus fotos Pol\u00edtica de cookies Tus fotos Las fotos que env\u00edas se usan para hacer tu encargo y nada m\u00e1s. No publicamos el trabajo de [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-petmemory-editorial.php","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-8727","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_archive_thumbnail":"","mailpoet_newsletter_max":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Preguntas frecuentes \u00bfQu\u00e9 fotos necesitas? Una foto clara, de frente y con buena luz es lo m\u00ednimo. Una vista de lado y cualquier foto que muestre marcas distintivas ayuda mucho. Las fotos antiguas, descoloridas o escaneadas est\u00e1n bien: env\u00eda lo que tengas y te diremos con sinceridad qu\u00e9 se puede reproducir. \u00bfCu\u00e1nto tiempo toma? Cada pieza se hace a mano, y el trabajo manual lleva tiempo. La elaboraci\u00f3n suele ser de &lt;strong&gt;seis a catorce semanas&lt;\/strong&gt; desde el momento en que aceptamos tu encargo, y el env\u00edo luego a\u00f1ade de 10 a 15 d\u00edas h\u00e1biles para el servicio est\u00e1ndar. Te damos&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"","url":"https:\/\/loveispanacea.org\/es\/author\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help &amp; FAQ | PetMemory<\/title>\n<meta name=\"description\" content=\"Answers to the questions we are asked most about photos, likeness, timing, changes and shipping \u2014 plus the policies we hold ourselves to.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/loveispanacea.org\/es\/ayuda-y-politicas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ayuda y pol\u00edticas\" \/>\n<meta property=\"og:description\" content=\"Answers to the 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