Cancelation policy

1. Scope

1.1 This Cancellation Policy applies to all products and services purchased through the AI Panacea Inc website (www.loveispanacea.org).

2. Canceling Orders

2.1 Customers can cancel their orders free of charge within 24 hours of order payment. The cancellation can be done through the order management page on the website or by contacting our customer service team.

2.2 If the order is canceled after 24 hours, a cancellation fee may apply. The fee will depend on the type of order and specific circumstances.

3. Refund Policy

3.1 For orders eligible for cancellation, refunds will be processed back to the original payment method. Refund processing may take 7-14 business days, depending on your payment provider.

3.2 Certain non-refundable items, including but not limited to digital products, customized goods, and specific items in promotional activities, are not eligible for refunds once purchased. These items will be clearly marked on the product description page.

4. Eligible Refund and Cancellation Cases

4.1 If the order cannot be fulfilled due to our reasons (e.g., out of stock or unable to deliver), a full refund will be issued, including any paid shipping fees.

4.2 For order changes or cancellations due to customer reasons, please contact the customer service team before the order is shipped. While we will do our best to assist, we cannot guarantee successful cancellation once the order has been processed.

5. Return Procedure

5.1 If you receive a product with quality issues, please contact our customer service team immediately and provide relevant documentation and photos.

5.2 Upon verification, we will provide a return address. After receiving the returned product and checking its condition, a refund or replacement will be arranged if it meets our return criteria.

6. Special Terms

6.1 For products purchased using any form of online coupons or promotional activities, the cancellation and refund policy will be subject to the terms and conditions of the respective promotion. Certain products may not be eligible for refunds or cancellations; please read the relevant terms carefully before purchasing.

7. Contact Us

7.1 For any questions related to cancellations or returns, please contact the AI Panacea Inc customer service team via:

• Email: [email protected]

8. Changes

8.1 AI Panacea Inc reserves the right to modify this Cancellation Policy at any time. The modified policy will be posted on the website and will take effect immediately. We recommend that you regularly review the latest version of the Cancellation Policy.